Refund Policy

The short version

You are never charged in advance. There is no subscription fee, no activation fee and no minimum. We bill you after the fact for compression we have already performed, as a share of the money it saved you. Because of that, fees for usage that has already happened are not refundable. If we make a mistake — charge you twice, charge you the wrong amount, or charge you for something that did not work — we refund it. The detail is below.

1. Why there is nothing to refund in the normal case

Our fee only exists when compression measurably reduced what your LLM request would have cost. The service is consumed at the moment the request is processed: the shortened prompt is delivered to your model, the saving is realised on your provider bill, and nothing remains to return or un-deliver.

You can see the resulting balance in your dashboard continuously, before any charge is taken, and you can stop incurring fees at any time by stopping your requests, revoking your API tokens, setting a monthly spending limit, or removing your card. Charges only happen when your accrued balance reaches $50, or shortly after the start of a calendar month for a remaining balance of at least $1 — see Terms, section 6.

The same structure answers the question people usually ask a refund policy: what if the service is broken or unavailable? Nothing to refund, because nothing was charged. You never pay us in advance — no subscription, no reservation, no prepaid credit. A request that fails, times out, or comes back unchanged produces no saving, and therefore no fee. An outage produces no requests at all. There is no service credit to claim here because there is no payment sitting with us to credit against. See Terms, section 11.1.

2. When we do refund

We refund, in full and without argument, in these cases:

• Duplicate charge — the same balance was charged more than once.
• Calculation error — the amount charged does not match the usage recorded for your account. We refund the difference.
• Charge after account closure — a charge that relates to a period after you asked us to close your account.
• Unauthorised charge — a charge you did not authorise and that did not originate from your account's usage.
• Service failure on our side — we billed for compression that our own records show failed, or that returned your text unchanged while still being charged for.
• Anything a mandatory law requires us to refund — see section 4.

Outside these cases, we may still make a goodwill refund at our discretion. Doing so once does not create an obligation to do it again.

3. What is not a ground for refund

• Usage you did not intend but that your own software generated — for example an unattended script, a retry loop, or a token that you left in a repository. Your dashboard shows usage in near real time and tokens can be revoked instantly.
• Dissatisfaction with how much was compressed. How much can be removed is a property of your text: on repetitive documents it is a lot, on documents where every line is a distinct fact it is little or nothing. When nothing is saved, nothing is charged, so this case costs you nothing anyway.
• Model output you did not like, or facts missing from a compressed prompt. We are explicit in Terms, section 12 that compression removes text, that we do not guarantee retention of any particular fact, and that you are responsible for verifying results on your own data. The service performed as described.
• Charges from your LLM provider. Those are billed by them on your own key, and we neither receive nor control that money.

4. If you are a consumer

If you are an individual acting outside your trade, business or profession, you may have statutory rights that override this policy. Nothing here limits them.

In particular, consumers in the EU and the UK normally have 14 days to withdraw from a distance contract. For digital services supplied immediately, that right ends once performance has begun with the consumer's express request and acknowledgement. By activating billing and sending requests through the service, you expressly ask us to begin supplying it immediately and acknowledge that you lose the right of withdrawal for the part already supplied. Because we bill only for usage already delivered, in practice this covers every fee we charge.

You keep every remedy the law gives you for a service that is not as described or not of satisfactory quality.

5. How to request a refund

Contact us within 60 days of the charge, from the email address on the account, and include the invoice number from your dashboard and a short description of the problem.

We aim to respond within 5 business days and to decide within 14 days. Approved refunds are returned to the original payment method. The time for the money to appear depends on your bank or card issuer, and is usually 5–10 business days after we issue it.

6. Who actually pays the refund out

Payments are processed by Paddle, which acts as merchant of record and as authorised reseller. Refunds are therefore issued through Paddle and are subject to its buyer terms as well as this policy. You may also contact Paddle directly about a charge shown on your statement. Paddle may issue a refund on its own assessment, independently of this policy.

7. Chargebacks

If you believe a charge is wrong, please contact us before disputing it with your bank — we can usually resolve it faster, and a dispute costs both of us fees. We may suspend an account with an open chargeback until it is resolved. Filing a chargeback for usage that was in fact delivered does not extinguish the debt.

8. Contact

CompresLM is operated by Individual Entrepreneur Mikita Valkunovich, registered in Georgia, identification number 300412284. Contact us with any question about a charge.